LogitAtlasField-service SaaS support archive (FY2024)
Cedar Peak Software: tickets and team chat (1 year)
Data mix
approximate, based on what's included- Tickets
- Records & tables
Company archive in SaaS
Cedar Peak Software · 51–200 employees · 1 year · 78.6K tickets
Listed by Cedar Peak Software
Based in Canada.
Full inventory ready
The owner has shared a file-level inventory, so we can send you the schema and samples quickly.
De-identified before delivery
Customer names, emails and phone numbers replaced with placeholders
Owner-approved licence
The owner signs off on each buyer, scope and term in writing.
A year of support tickets, escalation notes and resolution records from a Canadian SaaS product used by field-service and maintenance businesses.
These tickets come from one fiscal year of supporting our field-service management software. Most requests involve scheduling conflicts, mobile sync failures, invoicing errors and integrations with accounting tools. The customers are trades and maintenance businesses, so the language is plain and often written from a van between jobs. Every Zendesk ticket keeps its full comment history, including internal notes, along with product area, severity, first-response time and resolution code. Where a ticket escalated to engineering, the linked Jira issue is included along with its status changes. Release dates are provided separately, which lets you line up ticket spikes with shipped changes. Satisfaction scores exist on about a fifth of tickets, and they skew toward people with strong opinions. French-language tickets make up roughly 11 percent. Attachments and screenshots were dropped because we couldn't reliably remove customer details from them.