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Returns and refunds decision log (2021–2025) · LogitAtlas

Corpora/Returns and refunds decision log (2021–2025)

Returns and refunds decision log (2021–2025)

Tide & Table: commerce, tickets and docs & wiki (5 years)

Returns and refunds decision log (2021–2025)

Data mix

approximate, based on what's included

Records & tables
Tickets
Documents

742.7K returnsVolume

5 yearsTime span

Retail · 51–200 employeesCompany profile

Ready nowAvailability

Company archive in Retail

Tide & Table · 51–200 employees · 5 years · 742.7K returns

Daily pick

One of today's picks from our strongest corpora. Picks refresh every day.

Listed by Tide & Table

Based in Germany.

Full inventory ready
The owner has shared a file-level inventory, so we can send you the schema and samples quickly.
De-identified before delivery
Names and addresses removed from text; customers keyed by random ID
Owner-approved licence

The owner signs off on each buyer, scope and term in writing.

Five years of consumer return requests with stated reasons, agent decisions, refund amounts and policy exceptions from a German online retailer.

This log records each return or refund request handled by Tide & Table's support team from 2021 through 2025. A row holds the order reference, product category, stated reason, days since delivery, the decision made and the amount refunded. Where agents made an exception, they usually added a note explaining why. We also include each version of the returns policy, dated, so you can check decisions against the rules in force at the time. That comparison is useful for testing agents that apply policy, since agents here often used judgment in borderline cases, particularly for loyal customers and damaged goods. Reason codes are chosen by customers, and they're sometimes picked carelessly. Fraud flags exist but were applied inconsistently before 2023. The set mostly covers Germany and Austria. Free-text messages have had names and addresses removed; about 12 percent of records had text too entangled with personal details and were dropped.

What this corpus offers

Decision, refund amount and days since delivery on each row
Dated versions of the returns policy included
Agent notes explain exceptions
About 12 percent of free text dropped during cleanup

Stack

Shopify
Zendesk
Notion

Good for

Customer-service agentsClassificationAgent evaluation

The details

SectorRetail

Team size51–200 employees

OriginFirst-party company records

FormatsOrder exports (CSV), Ticket exports (JSON), Documents (Markdown, PDF)

DeliveryAPI access

LanguagesGerman, English

Label typesDecision outcome and exception flag

Personal dataModerate

De-identificationNames and addresses removed from text; customers keyed by random ID

RightsOwner-held

Still growingYes

SampleSample pack available

RegionEurope · Germany

ReferenceDM-ZD5D45

Tags

retailreturnsrefundspolicy

Interested in this corpus?

ReferenceDM-ZD5D45

ListingInventory ready

Seller's estimate$1,550.00

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Inventory, schema and samples: Under NDA
Delivery: API access

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